At OTLS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our brand.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party payment providers; OTLS does not store full credit card details)
Automatically Collected Information
When you visit our site, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed, time spent on site, and referring URLs
- Cookies and tracking technology to improve user experience
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates or customer service responses
- Improve our website, products, and customer experience
- Send promotional emails (only if you opted in)
- Prevent fraud and maintain site security
3. How Your Information Is Protected
We use secure, industry-standard measures to protect your personal data. All payment information is encrypted and processed through reputable third-party providers. While we take all reasonable steps to protect your information, no online transmission is 100% secure.
4. Sharing Your Information
We do not sell or trade your personal information.
We may share necessary data with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Service providers that help us run our website
All partners only receive the information needed to perform their services.
5. Cookies & Tracking Technology
Our site uses cookies to:
- Personalize your shopping experience
- Track site performance and traffic
- Remember items in your cart
You can disable cookies in your browser settings, though some features may not function properly.
6. Your Rights & Choices
Depending on your location, you may have rights to:
Access the personal data we have about you
- Request corrections
- Request deletion of your data
- Opt out of marketing communications
You can unsubscribe from marketing emails at any time using the link in the email footer.
7. Data Retention
We retain your information only as long as necessary for:
- Fulfilling orders
- Meeting legal obligations
- Resolving disputes
8. Children’s Privacy
OTLS does not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete the information promptly.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at:
OTLS Support
Email: [email protected]